SteelThumb

Fulfillment readiness

A paid order needs a private path all the way to support.

SteelThumb keeps paid checkout disabled until each SKU has a private order system, pick/pack owner, carrier profile, delivery evidence rule, missing-part workflow, replacement path, refund handoff, and redacted public evidence state.

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Fulfillment readiness matrix

ProductCurrent stateMissing before fulfillmentState
SteelThumb Grow KitFulfillment runbook draft only.Private order system, pick/pack owner, 20-bag kit checklist, carrier profile, replacement fittings path, damaged-shipment workflow, refund handoff.Fulfillment hold
SeedPortFulfillment runbook draft only.Private order system, final tray/rack pick list, powered accessory handling, carrier profile, replacement tray/rack path, no-germination support boundary.Fulfillment hold
PlotTagsFulfillment runbook draft only.Private order system, tag count and ID-range pick list, mailer profile, replacement ID workflow, damaged/unreadable tag support path.Fulfillment hold

Records required before paid fulfillment

Source files

  • products/fulfillment-readiness.md
  • products/fulfillment-state-register.csv
  • products/fulfillment-runbook.md
  • products/order-intake-schema.csv
  • products/redacted-order-ledger.csv

Required fulfillment states

  • Paid preorder, payment confirmed, inventory allocated, picked, packed, QA checked
  • Shipping label created, shipped, delivered, support case opened, replacement or refund closed
  • Private customer, payment, tracking, delivery, and support data stored outside the public repo
  • Redacted public evidence row for SKU, product version, region, state, and evidence status

Checkout blocker

  • No paid checkout until fulfillment states map to the private order system
  • No shipment without pick/pack, QA, package label, manual, safety insert, and carrier profile evidence
  • No first-use-in-commerce claim until paid order, shipped-goods evidence, and redacted commerce records exist
Safety boundariesSafety readinessCompliance and insurance readinessManual readinessQuickstartsPackaging readinessSupport readinessCustomer policy approvalWarranty draftReturns draftTerms draftPrivacy draftTrademark/IP boundaryOpen hardware boundaryOwnership/support boundaryLaunch decisionRelease controlCommerce evidenceBatch readinessInventory readinessFulfillment readinessPricing readinessShipping and tax readinessCheckout readinessCheckout integrationOrder intake readinessSales channel readinessListing draftsSKU scope freezePackage offersSupplier readinessProduct proofPilot readinessPilot packet templateIP readinessIP action registerSpecimen capture