SteelThumb

Customer policy approval

Paid checkout waits for reviewed customer terms.

SteelThumb now has a reviewer packet for the warranty, returns, terms, privacy, safety acknowledgement, preorder timing, shipping, support, ownership, open-hardware boundary, optional support boundary, and SKU-specific checkout acknowledgements. Paid checkout still waits for reviewer signoff and private acceptance capture.

Policy review packet

Review itemScopeApproval neededState
Policy surfacesWarranty, returns, terms, privacy, safety, preorder, shipping, support, ownership, and open-hardware boundariesReviewer signoff that public pages, checkout, package inserts, manuals, support scripts, and refund workflows use matching language.review_packet_ready
Grow Kit acknowledgementsST-GK-20GUILDSafety boundary, excluded items, no yield guarantee, and preorder delay/cancellation acknowledgements.review_packet_ready
SeedPort acknowledgementsST-SP-STANDALONESafety boundary, excluded items, no germination guarantee, and preorder delay/cancellation acknowledgements.review_packet_ready
PlotTags acknowledgementsST-PT-TAGSETFit/readability boundary, ID-range replacement, privacy/photo boundary, and preorder delay/cancellation acknowledgements.review_packet_ready
Private acceptance captureAll first commerce SKUsCheckout provider or private order system stores accepted policy version, acknowledgement keys, timestamp, order ID, shipping region, and support handoff.required before paid checkout

Source records: products/customer-policy-review-packet.md and products/customer-policy-review-checklist.csv. Approval must still happen before live checkout.

Policy approval register

Policy areaPublic routeCustomer-facing text requiredApproval state
Warranty/warranty/Warranty duration, covered official parts, exclusions, remedies, support contact, and replacement shipping rule.review_packet_ready - blocks paid checkout
Returns, cancellations, and refunds/returns/Return window, cancellation timing, opened electronics, used irrigation, printed parts, refund timing, and return shipping rule.review_packet_ready - blocks paid checkout
Terms of sale/terms/Final price, deposit if used, lead time, delivery estimates, cancellation rights, customer responsibilities, unsupported uses, and no outcome guarantee.review_packet_ready - blocks paid checkout
Privacy/privacy/Website interest, support, checkout, shipping, refund, analytics, optional community, and local garden data boundaries.review_packet_ready - blocks paid checkout
Safety acknowledgement/safety/Water, electricity, pumps, lighting, outdoor exposure, food-adjacent materials, manual shutoff, and human inspection requirements.review_packet_ready - blocks paid checkout
Preorder delays/preorder/Interest-only state, deposit or full-payment state, expected lead time, delay notice, cancellation right, and refund path.review_packet_ready - blocks paid checkout
Shipping and tax/shipping-tax-readiness/Approved regions, carrier assumptions, shipping charge, handling time, tax treatment, damaged shipment evidence, and return-shipping rule.review_packet_ready - blocks paid checkout
Support and replacements/support-readiness/Support contact, response target, missing part, damaged shipment, replacement eligibility, safety escalation, and refund handoff.review_packet_ready - blocks paid checkout
Owned open hardware boundary/brand-boundary/Open-source files do not grant official marks, packaging, marketplace identity, certification claims, or first-party support claims.review_packet_ready - blocks paid checkout
Optional community support/ownership-support-boundary/Core kit function, local data access, warranty, returns, safety docs, setup docs, and order support are not subscription-gated.review_packet_ready - blocks paid checkout

Checkout acknowledgements by SKU

ProductAcknowledgementRequired text summaryStatus
SteelThumb Grow Kitsafety_use_boundaryCustomer accepts water, electricity, pump, irrigation, outdoor exposure, manual shutoff, and inspection requirements.review_packet_ready - checkout must capture private acceptance
SteelThumb Grow Kitexcluded_itemsCustomer understands soil, seeds, reservoir, site power, tools, and local installation work are not included unless explicitly listed.review_packet_ready - checkout must capture private acceptance
SteelThumb Grow Kitno_yield_guaranteeCustomer understands harvest value, germination, plant health, and yield are not guaranteed.review_packet_ready - checkout must capture private acceptance
SteelThumb Grow Kitpreorder_delay_cancelCustomer accepts preorder lead time, delay notice, cancellation rights, and refund path.review_packet_ready - checkout must capture private acceptance
SeedPortsafety_use_boundaryCustomer accepts heat, light, water, tray, rack, electrical, and inspection responsibilities.review_packet_ready - checkout must capture private acceptance
SeedPortexcluded_itemsCustomer understands seeds, grow media, trays, racks, lights, heat mats, and site equipment are only included if the final SKU says so.review_packet_ready - checkout must capture private acceptance
SeedPortno_germination_guaranteeCustomer understands germination, crop performance, transplant survival, and yield are not guaranteed.review_packet_ready - checkout must capture private acceptance
SeedPortpreorder_delay_cancelCustomer accepts preorder lead time, delay notice, cancellation rights, and refund path.review_packet_ready - checkout must capture private acceptance
PlotTagsfit_readability_boundaryCustomer understands tag readability, durability, camera recognition, and outdoor life depend on placement, weather, and use conditions.review_packet_ready - checkout must capture private acceptance
PlotTagsid_range_replacementCustomer accepts assigned ID ranges, replacement-label handling, and support path for missing or damaged tags.review_packet_ready - checkout must capture private acceptance
PlotTagsprivacy_photo_boundaryCustomer understands photos containing tags may reveal garden layout or location context and stays responsible for what is shared.review_packet_ready - checkout must capture private acceptance
PlotTagspreorder_delay_cancelCustomer accepts preorder lead time, delay notice, cancellation rights, and refund path.review_packet_ready - checkout must capture private acceptance

Approval workflow

Source files

  • products/customer-policy-approval.md
  • products/customer-policy-approval-register.csv
  • products/customer-acknowledgement-register.csv
  • products/customer-policy-review-packet.md
  • products/customer-policy-review-checklist.csv
  • products/customer-policy-approval-workflow.md
  • products/customer-policy-draft.md

Approval rule

  • Every blocking policy area must be approved before live checkout
  • Every required SKU acknowledgement must map to checkout or a private order system
  • Public pages, checkout, package inserts, manuals, and support scripts must use the same approved language

Private records

  • Raw customer data and per-order acceptance records stay outside this public repo
  • The public repo may only track policy status, required text summaries, owners, reviewers, and redacted evidence
  • No first-sale evidence row is valid until a real paid order path exists