Customer policy approval
SteelThumb now has a reviewer packet for the warranty, returns, terms, privacy, safety acknowledgement, preorder timing, shipping, support, ownership, open-hardware boundary, optional support boundary, and SKU-specific checkout acknowledgements. Paid checkout still waits for reviewer signoff and private acceptance capture.
| Review item | Scope | Approval needed | State |
|---|---|---|---|
| Policy surfaces | Warranty, returns, terms, privacy, safety, preorder, shipping, support, ownership, and open-hardware boundaries | Reviewer signoff that public pages, checkout, package inserts, manuals, support scripts, and refund workflows use matching language. | review_packet_ready |
| Grow Kit acknowledgements | ST-GK-20GUILD | Safety boundary, excluded items, no yield guarantee, and preorder delay/cancellation acknowledgements. | review_packet_ready |
| SeedPort acknowledgements | ST-SP-STANDALONE | Safety boundary, excluded items, no germination guarantee, and preorder delay/cancellation acknowledgements. | review_packet_ready |
| PlotTags acknowledgements | ST-PT-TAGSET | Fit/readability boundary, ID-range replacement, privacy/photo boundary, and preorder delay/cancellation acknowledgements. | review_packet_ready |
| Private acceptance capture | All first commerce SKUs | Checkout provider or private order system stores accepted policy version, acknowledgement keys, timestamp, order ID, shipping region, and support handoff. | required before paid checkout |
Source records: products/customer-policy-review-packet.md and products/customer-policy-review-checklist.csv. Approval must still happen before live checkout.
| Policy area | Public route | Customer-facing text required | Approval state |
|---|---|---|---|
| Warranty | /warranty/ | Warranty duration, covered official parts, exclusions, remedies, support contact, and replacement shipping rule. | review_packet_ready - blocks paid checkout |
| Returns, cancellations, and refunds | /returns/ | Return window, cancellation timing, opened electronics, used irrigation, printed parts, refund timing, and return shipping rule. | review_packet_ready - blocks paid checkout |
| Terms of sale | /terms/ | Final price, deposit if used, lead time, delivery estimates, cancellation rights, customer responsibilities, unsupported uses, and no outcome guarantee. | review_packet_ready - blocks paid checkout |
| Privacy | /privacy/ | Website interest, support, checkout, shipping, refund, analytics, optional community, and local garden data boundaries. | review_packet_ready - blocks paid checkout |
| Safety acknowledgement | /safety/ | Water, electricity, pumps, lighting, outdoor exposure, food-adjacent materials, manual shutoff, and human inspection requirements. | review_packet_ready - blocks paid checkout |
| Preorder delays | /preorder/ | Interest-only state, deposit or full-payment state, expected lead time, delay notice, cancellation right, and refund path. | review_packet_ready - blocks paid checkout |
| Shipping and tax | /shipping-tax-readiness/ | Approved regions, carrier assumptions, shipping charge, handling time, tax treatment, damaged shipment evidence, and return-shipping rule. | review_packet_ready - blocks paid checkout |
| Support and replacements | /support-readiness/ | Support contact, response target, missing part, damaged shipment, replacement eligibility, safety escalation, and refund handoff. | review_packet_ready - blocks paid checkout |
| Owned open hardware boundary | /brand-boundary/ | Open-source files do not grant official marks, packaging, marketplace identity, certification claims, or first-party support claims. | review_packet_ready - blocks paid checkout |
| Optional community support | /ownership-support-boundary/ | Core kit function, local data access, warranty, returns, safety docs, setup docs, and order support are not subscription-gated. | review_packet_ready - blocks paid checkout |
| Product | Acknowledgement | Required text summary | Status |
|---|---|---|---|
| SteelThumb Grow Kit | safety_use_boundary | Customer accepts water, electricity, pump, irrigation, outdoor exposure, manual shutoff, and inspection requirements. | review_packet_ready - checkout must capture private acceptance |
| SteelThumb Grow Kit | excluded_items | Customer understands soil, seeds, reservoir, site power, tools, and local installation work are not included unless explicitly listed. | review_packet_ready - checkout must capture private acceptance |
| SteelThumb Grow Kit | no_yield_guarantee | Customer understands harvest value, germination, plant health, and yield are not guaranteed. | review_packet_ready - checkout must capture private acceptance |
| SteelThumb Grow Kit | preorder_delay_cancel | Customer accepts preorder lead time, delay notice, cancellation rights, and refund path. | review_packet_ready - checkout must capture private acceptance |
| SeedPort | safety_use_boundary | Customer accepts heat, light, water, tray, rack, electrical, and inspection responsibilities. | review_packet_ready - checkout must capture private acceptance |
| SeedPort | excluded_items | Customer understands seeds, grow media, trays, racks, lights, heat mats, and site equipment are only included if the final SKU says so. | review_packet_ready - checkout must capture private acceptance |
| SeedPort | no_germination_guarantee | Customer understands germination, crop performance, transplant survival, and yield are not guaranteed. | review_packet_ready - checkout must capture private acceptance |
| SeedPort | preorder_delay_cancel | Customer accepts preorder lead time, delay notice, cancellation rights, and refund path. | review_packet_ready - checkout must capture private acceptance |
| PlotTags | fit_readability_boundary | Customer understands tag readability, durability, camera recognition, and outdoor life depend on placement, weather, and use conditions. | review_packet_ready - checkout must capture private acceptance |
| PlotTags | id_range_replacement | Customer accepts assigned ID ranges, replacement-label handling, and support path for missing or damaged tags. | review_packet_ready - checkout must capture private acceptance |
| PlotTags | privacy_photo_boundary | Customer understands photos containing tags may reveal garden layout or location context and stays responsible for what is shared. | review_packet_ready - checkout must capture private acceptance |
| PlotTags | preorder_delay_cancel | Customer accepts preorder lead time, delay notice, cancellation rights, and refund path. | review_packet_ready - checkout must capture private acceptance |
