SteelThumb policy

Warranty policy for official SteelThumb products.

This page defines the intended warranty boundary for official kit components, missing parts, shipping damage, electronics, printed parts, and excluded garden outcomes.

Covered official components

Missing parts reported promptly after delivery should be replaced or otherwise resolved
Shipping damage should be reviewed with photos of the package, goods, and label
Defective official Grow Kit irrigation fittings, PlotTags pieces, SeedPort parts, or official kit components should have a replacement path during the stated warranty window once approved
Electronics, printed parts, labels, irrigation consumables, and packaging may have different coverage windows and remedies

How support should work

Customer starts with the support contact published at purchase or in the package insert
Support may ask for order reference, product/version, batch/date code, photos, setup description, and a safety stop confirmation
Replacement parts are preferred over full-kit returns when a limited part solves the issue
Safety-sensitive water, pump, heat, light, or electrical cases must follow the safety escalation path before restart advice

Likely exclusions

Water damage from incorrect setup, leaks, unattended operation, or missing containment
Incorrect wiring, unsafe power setup, incompatible pumps, or non-GFCI use around water
Modified hardware, unofficial firmware, third-party parts, or unsupported operating conditions
Seeds, plants, soil, germination outcomes, yields, harvest value, or crop loss
Normal wear, cosmetic outdoor aging, weather exposure beyond the approved material boundary, and customer-provided equipment

Details announced before paid ordering

Coverage duration and support response target
Replacement shipping rules and warranty reserve
State-specific consumer warranty language where required
Separate electronics, printed parts, and consumable coverage
Available remedy choices such as replacement part, repair guidance, refund, store credit, or return